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Google Sheets is the integration for teams still running on spreadsheets, and it works surprisingly well: your agent looks up an order number, reads the status of a request and answers with the real figure instead of a generic reply. It also works the other way round: every conversation lands as a row at the end of the sheet, with nobody typing it in.

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What you need first

  • A Google account with edit access to the sheet you want to use.
  • The sheet already created, with headers in the first row. Your agent searches by column, so a sheet without headers makes its job harder.
  • The Starter plan or higher in Ryvo, with the Engine module active.

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How to connect it

1

Open Settings › Integrations

In the portal, go to Settings and then Integrations. Find the Google Sheets card.
2

Click Connect app

Google’s authorization screen opens in a new window. Meanwhile the card shows In progress.
3

Pick the account and accept the permissions

Select the Google account that owns the sheet and accept.
4

Come back to Ryvo

You land back on the Integrations screen on your own and the card turns to Connected. Google Sheets asks nothing else.

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What your agent can do once it is connected

Actions are turned on one by one from View actions and the Tools section of the builder, with a cap of 10 integration actions per agent.
Your agent needs to know which sheet to work on. You tell it that in the agent’s instructions, in the builder: put the spreadsheet id (the long part of its URL) and the tab name there.

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What to do if something fails